Reports To: Senior Office Administrative Assistant

(a)    Duties and Responsibilities

 Duties and responsibility will be to:-

 i)                 Handle all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail to ensure smooth running of activities and information;

ii)               Maintain a safe and healthy environment in the reception area;

iii)             Maintain vigilance of any security threats and report any security issues to the appropriate office;

iv)              Ensure customer/client enquiries are escalated to the appropriate staff and reverted to the customer/client within the agreed turnaround time;

v)               Receive, filtering and transferring calls through the switchboard to the respective department for action; and

vi)              Report faults on the communication lines to the officer in charge.

(b)    Requirements for Appointment

 For appointment to this grade, a candidate must have:-

i)                 A Diploma in Customer Care, Front Office Management, Secretarial Services;

ii)               A Kenya Certificate of Secondary Education mean grade of at least C- (minus) or its recognized equivalent;

iii)             At least two (2) years’ experience in a related field; and

iv)              Proficiency in use of computer applications.